SRTA COVID-19 Information

COVID-19 News and Updates

SRTA COVID-19 Frequently Asked Questions

Do I have to wear a mask?

Yes. In accordance with Governor Baker’s COVID-19 Order No. 55 all passengers are required to wear a mask at all times while present at a SRTA bus stop, terminal, or while in a bus.

What if I don’t have a mask?

If you do not have a mask, we are happy to provide one to you free of charge. We want to protect the public and our employees from the spread of COVID-19 and have plenty of masks available. If you need a mask, just ask.

Is Demand Response operating?

Yes, Demand Response is operating and is currently booking trips as normal.  We have suspended fare collection to eliminate a major touch point that all customers touch.  Please know, that our hours of operation have been shortened due to operating a Saturday schedule, so you may not be able to book trips at the same times available as a normal weekday.  Our booking agents will do their best to accommodate your trip time to the best of their ability.

What measures are being taken to keep passengers, drivers, and support staff safe?

Vehicles
  • Fixed Route Buses and Demand Response Vans are sanitized nightly via electrostatic spraying
    • Victory Electrostatic Sprayers
    • Bioesque Botanical Disinfectant Solution
  • Fixed Route Buses are sanitized throughout the day, with a focus on high touch points
    • High touch points include seatbacks, stanchions, handles, and pull cords
    • RI Chemical Purity Seventy Liquid Sanitization Solution
  • All vehicles are supplied with handheld spray bottles
  • Piloting the use of MERV 13 filter elements on Fixed Route Buses HVAC systems
  • Piloting the use of a UV light air sanitization system, SanUVaire, on Fixed Route Buses
  • Working to procure and install Driver Protective and Safety Barriers on all Fixed Route Buses and Demand Response Vans
Terminals
  • Terminals are sanitized nightly via electrostatic spraying
    • Victory Electrostatic Sprayers
    • Bioesque Botanical Disinfectant Solution
  • Terminals are sanitized throughout the day, with a focus on high touch points
    • High touch points include door handles, handicap buttons, ticket agent counter area, and restroom fixtures
  • Piloting the use of MERV 13 filter elements on Terminal HVAC systems
  • Sanitization Checklists / Logs are posted in all common or high-traffic areas
Maintenance and Administrative Facilities
  • Maintenance and Administrative Facilities, including the SRTA Administrative Offices, are sanitized weekly via electrostatic spraying
    • Victory Electrostatic Sprayers
    • Bioesque Botanical Disinfectant Solution
  • Maintenance and Administrative Facilities are sanitized throughout the day, with a focus on high touch points
  • High touch points include door handles, handicap buttons, as well as common area fixtures (restroom, kitchen) and equipment (keyboards, mouse)
  • Technicians on the floor are sanitizing working area throughout the day
  • Sanitization Checklists / Logs are posted in all common or high-traffic areas, such as Stock Rooms, Drivers’ Rooms, Restrooms, and Kitchens

Where can I find up-to-date information about service?

The SRTA website is your best resource to stay up-to-date on changes to service due to COVID-19.  We are keeping our social media feeds updated daily and encourage you to follow our Facebook and Twitter accounts to stay informed.  You can call our office line at 508-997-6767 during normal business hours (Monday – Friday 8 AM – 4 PM) and someone will be available to answer your questions. The SRTA main office remains closed to the public, however our terminals are open to provide assistance.

Why have service levels changed?

We have reduced service in areas where ridership has been historically low and continued to be low since the beginning of the pandemic response in March 2020. We are constantly monitoring ridership and making adjustments as needed. The reduction in service on some routes is what allows us to ensure busier routes operate with better reliability and with social distance as best we can. None of the service changes are permanent. If you have been negatively affected by a service change please contact us and let us know. Your input is valuable and will help shape service decisions as we move forward.