Demand Response

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SRTA operates demand response service for disabled persons in all 10 communities within SRTA’s service area. To be eligible to ride SRTA’s demand response service you must first fill out an application and have your doctor sign it. If you need to travel with a personal care attendant (PCA) please indicate that on the application. You do not need a photo ID to use this service.

You can download a copy of the application by clicking on the link below:

For more information on how to register and how the Demand Response Service works download our informational brochure here:

For more information you can also call 508-997-6767.

Demand Response Booking Hours:
8:00AM to 4:00PM Monday-Saturday
Call 508-999-5211 to book your trip.
Hearing impaired telephone numbers:
508-675-3190 – Fall River
508-999-5810 – New Bedford
Demand Response Service Hours:
Weekdays – 5:20AM – 10:10PM
Saturdays,Sunday/Holidays – 6:10AM – 8:05PM

You can book your trip up to 7 days in advance.
Same day booking is not available.
You must call by 4pm the day before you need transportation to book your trip.

If you experienced a problem with a specific ride, you may wish to file a formal service complaint. All formal complaints are investigated.

To file a formal complaint, customers can contact the Customer Service Manager at (508) 999-5211 ext: 3309 or by email at or online on our Contact Us Page.
A complaint form can be downloaded by clicking here.

More information about how to file a complaint can be found on our Complaint Page

Demand Response Fares

Fare Media
Regular Fare $3.00
10 Ride Pass ($2.50 a trip) $25.00
Trips outside 2 mile radius of fixed route add $1.00

SRTA’s Boston Hospital Shuttle has a fare of $25 roundtrip. Click here for more information about the Boston Hospital Shuttle.

For transportation outside the SRTA service area or hours of operation, check Ride Match for alternative options.